tkbuzz Privacy Policy
Our full description of how we collect, use, and protect your personal information — your trust is our foundation.
Introduction and Scope
This Privacy Policy ("Policy") is issued by the tkbuzz platform and applies to the website at https://tkbuzz.cam and all related services. The terms "tkbuzz", "we", "us", or "the company" in this Policy refer to the entity operating that platform.
By using our platform, you are considered to have agreed to the terms set out in this Privacy Policy. If you do not agree with this Policy, please refrain from using our services. This Policy may be updated at any time, and any changes will take effect once published on the website.
This Policy has been prepared following data protection practices relevant to users residing in Bangladesh. We are committed to complying with Bangladesh's Digital Security Act and applicable regulations.
What Information We Collect
1.1 Personally Identifiable Information
During account registration, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for KYC verification)
- Current address and country
- Any additional information voluntarily provided by the user
1.2 Financial and Transaction Information
To ensure secure payment processing, we collect:
- bKash, Nagad, or Rocket account numbers
- Deposit and withdrawal transaction history
- Transaction date, amount, and status
- Bank account details where applicable
1.3 Technical and Usage Information
Information collected automatically for platform improvement and security:
- IP address and device identifiers
- Browser type, version, and operating system
- Login time, session duration, and logout details
- Pages visited and links clicked
- Information collected through cookies and web beacons
1.4 Gaming Activity Information
To provide a personalized experience and ensure responsible gaming:
- Game preferences and play history
- Bet amounts and win/loss details
- Bonus and promotion usage details
- VIP level and points information
How We Use Information
2.1 Purposes of Using Information
We use the information we collect for the following legitimate purposes:
- Account management: For registration, verification, and account maintenance.
- Service delivery: For gaming features, payment processing, and completing transactions.
- Customer support: To provide accurate and timely responses to your inquiries and complaints.
- Fraud prevention: To detect and prevent unauthorized access and fraudulent activity.
- Responsible gaming: To identify at-risk behavior patterns and offer support.
- Promotional communications: To send offers and updates with your consent.
- Legal obligations: To comply with applicable laws and regulations.
- Analytics and development: To improve platform quality and enhance the user experience.
Disclosure of Information to Third Parties
3.1 Authorized Third Parties
We may share information in the following limited circumstances:
- Payment processors (bKash, Nagad, Rocket) — solely to complete transactions
- Game software providers — to ensure gaming services
- Technology service providers — for hosting and security
- Legal advisors — for necessary legal counsel
3.2 Disclosure Under Legal Obligations
Information may be disclosed in the following circumstances:
- Under a valid order from a competent court or government authority in Bangladesh
- To assist with financial investigations
- In investigations of fraud, money laundering, or other criminal activity
- Under legal directives related to national security
3.3 What We Do Not Do
We never sell, rent, or transfer your personal information to third parties for advertising purposes. Information is not provided to any marketing organization without your explicit consent.
Information Security Measures
4.1 Technical Security
We use the highest industry-standard security technologies:
- SSL/TLS encryption — for all data transmission
- AES-256 encryption — for stored sensitive information
- Two-factor authentication (2FA) support
- Firewall and intrusion detection systems
4.2 Organizational Security
To ensure data protection at the organizational level:
- Restricted access — only authorized staff can view information
- Regular security audits and testing
- Staff training and awareness programs
- Confidentiality agreements — with all relevant staff and partners
4.3 Data Retention Period
We retain information only for as long as necessary:
- Active account data — for the duration the account remains active
- Transaction data — for the period required by legal obligations
- After account closure — for the minimum period required under applicable law
- In the event of a dispute or legal claim — until the matter is resolved
Cookies and Tracking Technologies
5.1 Types and Purposes of Cookies
Our platform uses several types of cookies:
- Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional cookies: To remember your preferences (language, game settings).
- Analytics cookies: To analyze platform usage and support improvements — not personally identifiable.
- Security cookies: To detect and prevent fraudulent activity.
You can manage non-essential cookies through your browser settings. Please note that disabling cookies may cause some platform features to not work properly.
Your Rights Regarding Your Information
As a tkbuzz user, you have the following rights regarding your personal information. Contact us to exercise these rights.
Right to Know
You have the right to know what information we hold about you, why we hold it, and how we use it.
Right to Rectification
You have the right to request the correction or update of any inaccurate information in your records.
Right to Erasure
The right to request deletion of your information in certain circumstances — beyond any legal obligations.
Right to Restrict Processing
The right to request that processing of your information be restricted in certain circumstances.
Right to Data Portability
The right to receive your data in a structured, commonly used format.
Right to Object
The right to object to certain uses of your information and to opt out of marketing communications.
Protection of Minors
7.1 Age Verification Policy
tkbuzz strictly prevents registration by persons under 21 years of age. We take the following measures:
- Verification of date of birth to confirm age at the time of registration.
- Verification of age documentation during the KYC process.
- If any account is identified as belonging to a person under 21, it is immediately suspended and the information is securely deleted.
We do not knowingly collect or store the personal information of any minor. If you believe a minor has registered by mistake, please contact us immediately.
International Data Transfers
8.1 International Transfer Policy
In some cases, your information may be processed outside Bangladesh as required to provide our services. For each such transfer, we ensure that:
- The third party maintains an equivalent or higher standard of data protection.
- Appropriate contractual safeguards are in place.
- Only information necessary to deliver the service is transferred.
- Third parties are prohibited from transferring the information elsewhere.
Policy Changes & Updates
9.1 Change Notice
We reserve the right to modify this privacy policy at any time. In the event of significant changes, we will notify you in the following ways:
- Displaying a prominent notice on the website.
- Sending a notification to your registered email.
- Updating the "Last Updated" date at the top of the policy.
If you continue to use the platform after the updated policy has been published, that will be considered your consent to the new policy. Therefore, you are advised to review this policy regularly.
Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us through the following:
[email protected]
24/7 support in Bengali — via the chat widget on the website
Emails are typically answered within 1-2 business days; instant support is available via live chat
Once we receive your request, we will respond as quickly as possible and process your rights request within a maximum of 30 days.